Shipping & Delivery

Thank you for shopping for kitchenware at neatdepotco.com. This policy applies to all shipped orders. Please read it carefully before placing your order.

1. Shipping Scope

We currently ship only to addresses within the United States; we do not offer international shipping.

Only U.S. shipping addresses are accepted.

We do not ship to locations outside the United States, international addresses, or international freight-forwarding addresses.

Orders with destinations outside the United States will be canceled and refunded.

2. Order Processing Time

Orders are typically processed within [1–3] business days following successful payment. Processing time excludes weekends and U.S. federal holidays. Processing may take longer during periods of high order volume, promotional events, or when items require additional inspection.

Once your order has shipped, you will receive a shipping confirmation email along with tracking information (if applicable).

3. Transit Time

For orders within the United States, the estimated transit time is [3–7] business days, depending on the destination, the carrier, and the shipping method. Deliveries to remote areas may require an additional [1–3] business days.

The total estimated delivery time is: Processing Time + Transit Time. The delivery date shown at checkout is an estimate and does not constitute a guaranteed delivery date.

4. Shipping Costs

Shipping costs are as displayed at checkout.

Shipping fees are non-negotiable; please verify your order total and shipping costs before placing your order.

5. Carriers and Tracking

We typically use [USPS / UPS / FedEx / other] for deliveries. A tracking number will be provided once your order has shipped.

6. Shipping Address

Please ensure that your shipping address, recipient name, phone number, and postal code are accurate and complete. The customer is responsible for any delivery failures, returned shipments, or additional costs resulting from incorrect addresses, missing apartment/unit numbers, the absence of a recipient, or other inaccurate information provided by the customer. If you need to change your shipping address, please contact customer service as soon as possible before the order is dispatched; changes may not be possible once an order has already shipped.

7. Delivery Delays

Deliveries may be delayed due to factors such as adverse weather, carrier delays, holidays, labor strikes, system failures, or other events beyond our control (force majeure). We will assist you in checking the status of your shipment; however, we do not provide guarantees against delays caused by the carrier.

8. Lost Packages or Packages Marked as Delivered but Not Received

If the tracking information indicates that your package has been delivered but you have not received it, please:

Check the delivery address, porch, mailbox, front desk, or with your neighbors;

Contact the carrier to verify the delivery status.

We will assist in resolving the issue based on the carrier’s investigation findings. If a package is confirmed as lost, we will arrange for a replacement or a refund, depending on the circumstances.